Shipping Information & Store Policies
All Items are made to order. Our Standard turnaround is generally between 3-4 weeks. This time is needed as each item is handcrafted to order and there is currently a queue of orders to be fulfilled. When your item is ready to ship you will receive tracking information via email.
If you have any questions or concerns about your order we are always here to help. Please feel free to contact us by email or phone (216) 410-5096.
Shipping Information:
All orders will be shipped USPS/UPS depending on your choice at checkout. Choosing Priority shipping does not place your order ahead in the processing queue. USPS Priority includes insurance on theft/lost items. We are not responsible for lost or damaged items due to carrier error or theft but we will always do our best to help you if an order is missing or damaged in transit. If a shipping error is made on our end we will honor replacement 100%. If your order includes initialing and your item is received without it, you will be refunded the cost of the initialing, a replacement item will not be sent since the item is not defective.
If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather conditions) may have an impact on your estimated delivery date.
Delivery is subject to shipping delays. Delivery times are estimates, and not guarantees. Delivery estimates for all international services do not include customs processing times. We are not liable for any delays that may occur once your order has been shipped. Once your order has shipped, you will receive a tracking email within 24 Hours. Please allow USPS/UPS up to 48 hours to reflect updates on their tracking page.
International Clients:
The Information above applies with the exception that all orders over 4 lbs. must be shipped via USPS Priority Mail, DHL or UPS. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please note that Priority Mail, UPS or DHL are more expensive but are highly recommended for international orders so that your items take less time during shipping and are insured in case of loss or theft. UPS and DHL shipping are available, please contact us if you would like a quote. Zip Code is the equivalent of your Postal Code or Town/City Code.
Custom Order Inquiries:
We are not currently taking on Custom Orders.
Returns:
Returns are not accepted unless an item is defective, in which case it will be remade and replaced. Please contact us as soon as possible if you believe the item is defective. Why do we not do returns? Put simply, these items are handcrafted with care. Hours are spent crafting each one, measuring, cutting, detailing, hole punching, stitching, sanding, edging, burnishing, logo placement, and waxing. It is a very time consuming process. We give you a lot of information so you can make a clear choice on what will suit your needs and we are always available for questions and adjustment requests in advance of crafting and shipping your order.
Damages and Missing Orders:
If you received your order damaged, or if the order appears to be lost during shipping, please contact us so we can help file a claim. A refund or replacement may be issued pending your cooperation during the claim process. If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.
Promotional Codes & Coupons:
Only One Promotional Code or Coupon can be used during an order, including your personal Society code if you are a member.
If you have any questions or concerns about your order we are always here to help. Please feel free to contact us by email or phone (216) 410-5096.
Shipping Information:
All orders will be shipped USPS/UPS depending on your choice at checkout. Choosing Priority shipping does not place your order ahead in the processing queue. USPS Priority includes insurance on theft/lost items. We are not responsible for lost or damaged items due to carrier error or theft but we will always do our best to help you if an order is missing or damaged in transit. If a shipping error is made on our end we will honor replacement 100%. If your order includes initialing and your item is received without it, you will be refunded the cost of the initialing, a replacement item will not be sent since the item is not defective.
If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather conditions) may have an impact on your estimated delivery date.
Delivery is subject to shipping delays. Delivery times are estimates, and not guarantees. Delivery estimates for all international services do not include customs processing times. We are not liable for any delays that may occur once your order has been shipped. Once your order has shipped, you will receive a tracking email within 24 Hours. Please allow USPS/UPS up to 48 hours to reflect updates on their tracking page.
International Clients:
The Information above applies with the exception that all orders over 4 lbs. must be shipped via USPS Priority Mail, DHL or UPS. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please note that Priority Mail, UPS or DHL are more expensive but are highly recommended for international orders so that your items take less time during shipping and are insured in case of loss or theft. UPS and DHL shipping are available, please contact us if you would like a quote. Zip Code is the equivalent of your Postal Code or Town/City Code.
Custom Order Inquiries:
We are not currently taking on Custom Orders.
Returns:
Returns are not accepted unless an item is defective, in which case it will be remade and replaced. Please contact us as soon as possible if you believe the item is defective. Why do we not do returns? Put simply, these items are handcrafted with care. Hours are spent crafting each one, measuring, cutting, detailing, hole punching, stitching, sanding, edging, burnishing, logo placement, and waxing. It is a very time consuming process. We give you a lot of information so you can make a clear choice on what will suit your needs and we are always available for questions and adjustment requests in advance of crafting and shipping your order.
Damages and Missing Orders:
If you received your order damaged, or if the order appears to be lost during shipping, please contact us so we can help file a claim. A refund or replacement may be issued pending your cooperation during the claim process. If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.
Promotional Codes & Coupons:
Only One Promotional Code or Coupon can be used during an order, including your personal Society code if you are a member.
Contact Information:
SpeakeasyLeather@gmail.com
Phone: 216.410.5096
CEO & Craftsman: Rob Simpson
Email and Web: Gina Simpson
SpeakeasyLeather@gmail.com
Phone: 216.410.5096
CEO & Craftsman: Rob Simpson
Email and Web: Gina Simpson
Speakeasy Leather is Proudly Located in the
Great City of Cleveland, OH USA
Great City of Cleveland, OH USA